Welcome to Simply Sorted Specialist Cleaning. Please read these Terms and Conditions carefully before using our services. By booking or using our services, you agree to be bound by these terms.

1. Services

Simply Sorted Specialist Cleaning provides professional cleaning, decluttering, and organising services for domestic, commercial, and specialist needs, including:

• General domestic cleaning

• Commercial and office cleaning

• End of tenancy cleans

• Deep cleaning

• Hoarding support

• Decluttering and organisation

• Biohazard and trauma cleaning (e.g. blood, bodily fluids, sharps, needle sweeps, hoarding with hazardous waste, animal or human waste, decomposition/after death cleaning)

We perform services as agreed during booking and in accordance with your selected service package.

2. Pricing and Packages

All jobs are now priced per job, not by the hour. Our quotes are offered in the following tiers:

• Bronze – Basic level clean

• Silver – Enhanced clean with additional detail

• Gold – Deep clean and light organising

• Platinum – Full deep clean with detailed organisation and finishing touches

• Add-ons – Custom extras (e.g. oven clean, interior windows, inside cupboards)

Pricing will be confirmed with you before booking. Once agreed, this is the amount due regardless of the time taken, unless otherwise specified.

3. Cleaning Supplies and Equipment

Simply Sorted Specialist Cleaning provides all necessary cleaning products, cloths, and equipment.

We use professional-grade and eco-friendly products where possible.

Clients do not need to provide any cleaning materials unless agreed in advance.

4. Payment Terms

• Payment must be made before the clean begins.

• For first-time clients, we offer the option to pay on arrival, either:

  • By bank transfer, or

  • In cash

• We do not accept card payments or cheques

• Ongoing clients may be offered flexibility at Kirsty’s discretion

• Failure to make payment may result in cancellation of the appointment

5. Appointment Times

Appointment times are approximate. We may arrive up to 2 hours before or after your booked time.

We will always do our best to keep you informed of any delays or changes.

6. Cancellations and Rescheduling

• Please give at least 48 hours' notice if you need to cancel or reschedule.

• Cancellations with less than 48 hours' notice may incur a £25 fee.

• Same-day cancellations or no access at arrival will be charged the full job fee.

• If Simply Sorted Specialist Cleaning cancels or reschedules, we’ll notify you as soon as possible and arrange a new date.

7. Access and Safety

• You must provide safe access to the property and work areas.

• If we cannot access the property or areas to be cleaned, a no-access fee will be charged at the full job price.

• We reserve the right to refuse or stop work if the environment is unsafe or hazardous.

8. Client Property Liability

• Clients must secure or remove valuables, fragile, or sentimental items before our visit.

• We are not liable for loss or damage to any items not disclosed, clearly marked, or protected in advance.

9. Health and Safety Compliance

Please inform us of any risks in the property before our visit, such as:

• Aggressive pets

• Hazardous substances

• Broken flooring or fittings

• Mould or infestations

• Sharps or biohazards

This allows us to prepare appropriate PPE or refuse unsafe jobs.

10. Damage Claims

• Notify us of any suspected damage within 24 hours of the service.

• Provide full details and photos where possible.

• We will investigate and respond fairly.

• Our liability is limited to damage caused directly by our negligence.

• We are not responsible for damage to fragile or valuable items not identified beforehand.

11. Pets in the Home

Please secure pets during our visit to avoid interruptions or accidents. We work around pets when possible, but safety comes first.

12. Training, Expertise, and PPE

All team members are trained in cleaning, safety, and proper equipment use. PPE is worn during services as appropriate for each job.

13. Satisfaction and Refunds

If you're unhappy with the service, please contact us within 24 hours.

• We will offer a revisit or additional support where reasonable.

• Refunds are considered on a case-by-case basis.

14. Insurance

We hold valid public liability insurance for your peace of mind and protection during service.

15. Data Protection and Privacy

Your data is handled in line with our Privacy Policy. We never sell or share your information.

16. Use of Images

• With your consent, before-and-after photos may be used for marketing.

• Consent can be withdrawn at any time; images will be removed promptly.

• We will never tag you without permission or post identifiable images without your approval.

17. Third-Party Services

If we recommend third-party services (e.g., disposal or specialist cleaning), you engage them at your own risk. We are not responsible for their work.

18. Force Majeure

We are not liable for service delays or cancellations caused by events outside our control, including but not limited to:

• Illness

• Weather

• Transport failure

• Emergencies

• Family or medical crises

We will rearrange your service as soon as reasonably possible.

19. Environmental Commitment

We aim to use eco-friendly products and reduce waste wherever possible. We responsibly dispose of rubbish and unwanted items.

20. Governing Law

These terms are governed by the laws of England and Wales.

21. Referral Reward Scheme – Valid Until 31st July 2025

We’re pleased to introduce our Referral Reward Scheme as a thank-you to those who help spread the word about Simply Sorted.

 

How It Works

 

You will receive £5 for every new customer you refer who successfully books and completes a session with Simply Sorted.

 

Referrals must result in a completed appointment by 31st July 2025 to qualify.

 

Payment will be made by bank transfer within 7 days of the new customer’s appointment.

 

To qualify, the referred person must be a new customer who has not previously booked with Simply Sorted.

 

The referred customer must mention your name when they get in touch or at the time of booking.

 

 

Who Can Refer?

 

Anyone is welcome to take part – you do not need to be an existing customer to refer someone. There is no limit to how many people you can refer, and you may earn multiple rewards.

 

Terms and Conditions

 

This scheme is valid for new customer referrals only.

 

Referred appointments must be fully completed by 31st July 2025.

 

Simply Sorted reserves the right to amend or withdraw this offer at any time without prior notice.

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Contact
If you have questions or concerns about these Terms and Conditions, please contact us:
Email: kirsty231801@gmail.com
Phone: 07896 581398