We are here to make your life easier, not more stressful. These terms are simply here to keep everything clear, fair, and running smoothly for everyone.
Welcome to Simply Sorted Specialist Cleaning. Please read these Terms and Conditions carefully before using our services. By booking or using our services, you agree to be bound by these terms. 

1. Services

Simply Sorted Specialist Cleaning provides professional cleaning, decluttering, and organising services for domestic, commercial, and specialist needs, including:

• General domestic cleaning

• Commercial and office cleaning

• End of tenancy cleans

• Deep cleaning

• Hoarding support

• Decluttering and organisation

• Biohazard and trauma cleaning (e.g. blood, bodily fluids, sharps, needle sweeps, hoarding with hazardous waste, animal or human waste, decomposition/after death cleaning)

We perform services as agreed during booking and in accordance with your selected service package.
No judgement. Just solutions.

2. Pricing and Packages

All jobs are now priced per job, not by the hour. Our quotes are offered in the following tiers:

• We don't do 'light' cleaning. We are thorough and detailed, and clean to a very high standard. 

• Add-ons – Custom extras (e.g. oven clean, interior windows, inside cupboards)

Pricing will be confirmed with you before booking. Once agreed, this is the amount due regardless of the time taken, unless otherwise specified. 

Our pricing reflects the level of care, detail, and results we deliver.

If the condition of the property differs significantly from what was described, photographed, or assessed at the time of quoting, we reserve the right to adjust the price or pause work until a revised agreement is confirmed.

Quotes are based on the information provided at the time and assume reasonable working conditions, including access to water, electricity, and a safe working environment.

3. Cleaning Supplies and Equipment

Simply Sorted Specialist Cleaning provides all necessary cleaning products, cloths, and equipment.

We use professional-grade and eco-friendly products where possible.

Clients do not need to provide any cleaning materials unless agreed in advance.

4. Payment Terms

• For domestic cleaning, payment must be made before the clean begins.

• For first-time clients, we offer the option to pay on arrival, either:

  • By bank transfer, or

  • In cash

• We do not accept card payments or cheques.

• Ongoing clients may be offered flexibility at Kirsty’s discretion

• Failure to make payment may result in cancellation of the appointment

• Commercial payment terms will be agreed before contract begins. 

• We reserve the right to suspend or refuse future services where payment terms are not met.

We understand that inviting someone into your home is a big step, which is why we offer payment on arrival for first time clients to help build trust.

5. Appointment Times

Appointment times are approximate. We may arrive up to 2 hours before or after your booked time.

We will always do our best to keep you informed of any delays or changes. As our team travel between jobs throughout the day, traffic and job variations can occasionally impact timing.

6. Cancellations and Rescheduling

We completely understand that plans can change, and we will always do our best to be flexible where possible.

• Please give at least 48 hours' notice if you need to cancel or reschedule.

• Cancellations with less than 48 hours' notice may incur a £30 fee.

• Same-day cancellations or no access at arrival will be charged the full job fee.

• If Simply Sorted Specialist Cleaning cancels or reschedules, we’ll notify you as soon as possible and arrange a new date.

7. Access and Safety

We work in all types of environments and do not judge. The more we know in advance, the better we can support you.

• You must provide safe access to the property and work areas.

• If we cannot access the property or areas to be cleaned, a no-access fee will be charged at the full job price.

• We reserve the right to refuse or stop work if the environment is unsafe or hazardous.

8. Keys and Access

• Where keys or access details are provided, we will take reasonable care to keep them secure. We are not liable for any loss or damage resulting from third party access unless caused by our negligence.

9. Client Property Liability

• Clients must secure or remove valuables, fragile, or sentimental items before our visit.

• We are not liable for loss or damage to any items not disclosed, clearly marked, or protected in advance.

• Unless agreed in advance, we will not dispose of any items where ownership or importance is unclear.

10. Health and Safety Compliance

Please inform us of any risks in the property before our visit, such as:

• Aggressive pets

• Hazardous substances

• Broken flooring or fittings

• Mould or infestations

• Sharps or biohazards

This allows us to prepare appropriate PPE or refuse unsafe jobs. 

For biohazard or trauma related services, clients acknowledge the nature of the work and confirm that all known risks have been disclosed.

11. Damage Claims

• Notify us of any suspected damage within 24 hours of the service.

• Provide full details and photos where possible.

• We will investigate and respond fairly.

• Our liability is limited to damage caused directly by our negligence.

• We are not responsible for damage to fragile or valuable items not identified beforehand.

• We are not responsible for pre existing damage, wear and tear, or items that are not suitable for cleaning due to their condition, materials, or age.

• We reserve the right to repair or rectify any damage before offering any financial compensation.

12. Cleaning Results

While we always aim to achieve the best possible outcome, we cannot guarantee the complete removal of all stains, odours, mould, or damage, particularly where issues are longstanding or have caused permanent material damage.

13. Pets in the Home

Please secure pets during our visit to avoid interruptions or accidents. We work around pets when possible, but safety comes first.

14. Training, Expertise, and PPE

All team members are trained in cleaning, safety, and proper equipment use. PPE is worn during services as appropriate for each job.

15. Satisfaction and Refunds

If you're unhappy with the service, please contact us within 24 hours.

• We will offer a revisit or additional support where reasonable.

• Refunds are considered on a case-by-case basis.

16. Insurance

We hold valid public liability insurance for your peace of mind and protection during service. If you would like to see this, we are happy to show you.

17. Data Protection and Privacy

Your data is handled in line with our Privacy Policy. We never sell or share your information.

18. Use of Images

• With your consent, before-and-after photos may be used for marketing.

• Consent can be withdrawn at any time; images will be removed promptly.

• We will never tag you without permission or post identifiable images without your approval.

19. Third-Party Services

If we recommend third-party services (e.g., disposal or specialist cleaning), you engage them at your own risk. We are not responsible for their work.

20. Force Majeure

We are not liable for service delays or cancellations caused by events outside our control, including but not limited to:

• Illness

• Weather

• Transport failure

• Emergencies

• Family or medical crises

We will rearrange your service as soon as reasonably possible.

21. Environmental Commitment

We aim to use eco-friendly products and reduce waste wherever possible. We responsibly dispose of rubbish and unwanted items.

22. Governing Law

These terms are governed by the laws of England and Wales.

We value clear communication and fairness on both sides. Our goal is always to provide a reliable, respectful, and high quality service that makes your life easier. If something is not right, we will always do our best to put it right.

Contact
If you have questions or concerns about these Terms and Conditions, please contact us:
Email: info@simplysortedspecialistcleaning.co.uk
Phone: 07852 734 735