At Simply Sorted Basingstoke, we strive to provide the highest quality decluttering and organising services to meet your needs. If you are not completely satisfied with our service, please read our refund policy below:

• Service Satisfaction Guarantee
  We aim to deliver excellent results. If you are unhappy with any aspect of the service, please contact us within 48 hours of service completion so we can address your concerns.

• Additional Support and Revisits
  If you are not satisfied with the service provided, Simply Sorted Basingstoke will offer a revisit or additional support to address your concerns. Refunds will only be considered if these options do not resolve the issue.

• Non-Refundable Situations
  Refunds will not be issued for:

  • Change of mind or personal preference after service completion.

  • Client cancellation less than 48 hours before the appointment.

  • Services already fully completed and accepted.

• How to Request a Refund
  To request a refund, please contact us at:
  Email: kirsty231801@gmail.com
  Phone: 07896 581398
  with your booking details and reason for the refund. We will review your request and respond within 5 business days.

• Partial Refunds and Credits
  Partial refunds or service credits may be offered in situations such as:

  • If only part of the service was unsatisfactory and can be rectified with limited additional work.

  • If a client cancels with sufficient notice but some preparatory work has already been done.

  • If unforeseen circumstances prevent full service delivery and an alternative solution is agreed.

Each case will be assessed individually to ensure a fair outcome for both parties.

• Cancellation Policy
  Please notify us at least 48 hours before your scheduled appointment if you need to cancel or reschedule to avoid cancellation fees.