At Simply Sorted Basingstoke, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our services.

• Information We Collect
  We may collect the following personal information:

  • Name, contact details (email, phone number, address)

  • Booking details and service preferences

  • Payment information (processed securely via third-party providers)

  • Communication records with Simply Sorted Basingstoke

• How We Use Your Information
  We use your data to:

  • Provide and manage the services you request

  • Process payments and send invoices or receipts

  • Communicate with you about bookings, updates, and offers

  • Comply with legal and regulatory obligations

• Photos and Videos in Client Homes
  We may take photos or videos before, during and after our service for record-keeping and marketing purposes only with your consent. These images will be stored securely and used only for agreed purposes. 
  If you give permission for photos or videos to be used on social media or other public platforms, please note that:
  You have the right to withdraw your consent at any time.
  Upon withdrawal, we will promptly remove the images from our official social media accounts, website, and any marketing materials we control.
  However, once photos or videos have been posted publicly, we cannot guarantee the removal of copies shared, saved, or downloaded by third parties.
  We will confirm with you when the images have been removed from our platforms.
  If you wish to withdraw your consent or have any questions about how your images are used, please contact us at:
  Email: kirsty231801@gmail.com
  Phone: 07896 581398

• Home Visit Data Sensitivity
  Any information about your home, belongings, or personal environment gathered during our visits is treated with strict confidentiality and will never be shared without your explicit permission.

• Third-Party Tools and Services
  We use trusted third-party providers for booking, payments, and communications (e.g., payment processors, email services). These providers may collect data independently and have their own privacy policies. We recommend reviewing those policies for more information.

• Children’s Privacy
  If our services involve minors (e.g., assisting families with children), we ensure that any personal information about children is handled with care and parental consent is obtained where necessary.

• Safeguarding and Duty of Care
  Simply Sorted Basingstoke is committed to ensuring the safety and wellbeing of all individuals, including children and animals, who may be present during our services. If during the course of our work we identify any concerns that a child, vulnerable adult, or animal may be at risk of harm or neglect, we have a legal duty to report these concerns to the appropriate safeguarding or animal welfare authorities to ensure they receive the necessary support.
  Any information shared or reported in relation to safeguarding will be handled with confidentiality and in accordance with relevant laws and procedures.

• How We Protect Your Information
  We implement appropriate security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All sensitive payment information is processed securely through trusted payment providers and is not stored by Simply Sorted Basingstoke.

• Sharing Your Information
  We do not sell or rent your personal data to third parties. Your information may be shared only:

  • With trusted service providers who assist us in delivering our services (e.g., payment processors)

  • When required by law or to protect legal rights

• Your Rights
  Under data protection laws, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict processing of your data

  • Request data portability

  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at:
Email: kirsty231801@gmail.com
Phone: 07896 581398

• Data Retention
  We will keep your personal information only as long as necessary for the purposes outlined in this policy or to comply with legal requirements.

• Cookies and Website Tracking
  If you use our website, we may collect standard information via cookies to improve your experience. This does not include personal identification information.

• Changes to This Policy
  We may update this privacy policy from time to time. We encourage you to review it periodically.

• Contact Us
  If you have any questions or concerns about your privacy or this policy, please contact us at:
  Email: kirsty231801@gmail.com
  Phone: 07896 581398